Manulife US REIT - Annual Report 2020

The Manager remains committed to proactively engage the investment community with timely and transparent disclosures in order to create long-term value for its Unitholders. Stakeholder Engagement In line with MUST’s half-yearly distributions, the REIT moved to half-yearly financial reporting in 2020 while providing quarterly operational updates. Moving away from quarterly reporting allows the Manager to engage investors more frequently with less blackouts and focus on the strategy of the REIT. MUST provides regular updates using IR tools such as press releases, presentation slides, website, webinars, social media, meetings, conference calls and annual/sustainability reports. All announcements are issued in a timely manner through the SGXNet, uploaded on MUST’s website and disseminated via email alerts to its subscribers. Unitholders can contact the Manager via dedicated IR email and hotline found on its website. IR in a World of COVID-19 The world was shaken with the emergence of COVID-19 in 1Q2020. Like most firms, the Manager was unable to meet with investors physically both locally and overseas. With strict social distancing measures in place globally, the IR team adapted swiftly in its engagement with the investment community through its 2Rs strategies. 1. Reinforce Proactive Engagement In the face of any crisis or uncertainty, the timeliness and frequency of communication becomes paramount for investors. During the pandemic, the Manager increased the frequency of its engagement with the investment community through virtual non-deal roadshow/ conferences, panel discussions, 1-on-1 meetings, calls and engaged more than 1,700 analysts, media and investors (+24.0% YoY). In 2020, MUST also witnessed the higher demand of information flow of its portfolio. Analysts were provided a spreadsheet of MUST's past financial and operational data in order to aid them in their financial modelling. Together with the Manager's rigorous updates and continuous engagement, the REIT had five new research coverage in 2020, bringing a total of 12 research houses covering MUST. Being recognised as thought leaders in the U.S. real estate and IR industry, the Manager was invited to speak at various virtual panel discussions/conferences. The discussion topics included the future of office and the REIT’s journey into the FTSE EPRA Nareit Index which were attended by investors and IR professionals. The volatility of the stock market was heightened by the U.S. election in 4Q2020 which were followed closely by investors globally. Post-election, the IR team as part of its thought leadership initiative organised a webinar and invited CBRE to share their views on the U.S. office market. The event was hugely successful and attended by close to 70 institutional investors, analysts, media and staff. More information can be found under the External Relations section in the Sustainability Report. 2. Reinvent Communication Tools – Living in a Digital World One of the biggest challenges during this period was the inability to meet with investors face to face. The Manager had to think out of the box and expanded its communication toolkit with greater use of technology such as webinars, live chats, social media and videos to engage its stakeholders. The advantage of living in a digital world allowed the Manager to engage and meet with close to 500 institutional investors (+117.9% YoY), and 130 media (+67.1% YoY). Efforts to engage the retail investors resulted in collaborations with journalists/ financial bloggers through webinars, videos and radio interviews. Despite the physical limitations of meeting the analysts and media, MUST showed its appreciation by sending out GrabFood e-vouchers as part of the REIT’s fourth year anniversary. Research Coverage 2019 2020 7 12 71.4 % YoY 67.1 % YoY Institutional Investors Engaged Media Engaged 2019 2020 2019 2020 224 79 488 132 117.9 % YoY 53 ANNUAL REPORT 2020 INVESTOR AND MEDIA RELATIONS