Manulife US REIT - Annual Report 2021

99 Grievance Mechanism To ensure our workplace is free from any discrimination, harassment and violence, MUST follows the Group’s practices in providing employees with formal grievance reporting or escalation procedures. A dedicated and confidential whistle-blowing channel stipulated by the Whistle-blowing Policy as well as appropriate escalation procedures are in place to ensure that concerns from employees are made known to the relevant parties in the management, and that appropriate actions can be carried out when needed. Employees are encouraged to raise any doubts or questions regarding business practices or potential conflicts of interest to their immediate supervisor. Follow up actions such as investigations and penalties are to be enforced while protecting the identity of the whistle-blower. Retaliation of any kind for good faith reports on illegal or unethical behaviour is strictly prohibited. During the reporting period, therewere no non-compliance cases with relevant laws and regulations concerning compensation and dismissal, recruitment and promotion, working hours, rest periods, equal opportunities, diversity, anti-discrimination and other benefits and welfare. Training and Talent Development Adapting employees’ skills and roles to the post-pandemic ways of working is crucial to building business resilience and nurturing our workforce through education. Employees were able to continue acquiring new skills and knowledge in 2021 through various digital learning tools, virtual classes and bite-sized modules. Developing Talent At MUST, we remain committed to developing our leaders for succession planning. As part of Manulife’s talent review process, development plans and initiatives are in place to 21.1% 21.1% 57.8% 26.3% 73.7% By Gender <30 years old 30-49 years old >50 years old Male Female 20.0% 20.0% 20.0% 80.0% 60.0% By Age New Hires By Gender <30 years old 30-49 years old >50 years old Male Female By Age Employee Profile By Gender <30 years old 30-49 years old Male Female 33.3% 66.7% 33.3% 66.7% Employee Turnover By Age SUSTAINABILITY REPORT 2021 Diverse and Inclusive Workplace As at 31 December 2021, the Manager had 19 full-time employees in total, with 17 of thembased in Singapore and 50.0%of senior executive positions held by females. More information on the Manager’s Board and management team can be found on pages 18 to 23 of the Annual Report. In 2021, MUST’s average monthly recruitment rate stood at 2.2%, slightly above the industry average of 1.9% 1 . MUST also recorded an average monthly turnover rate of 1.4% for 2021, lower than the industry average of 1.7%. 1 Source: Ministry of Manpower’s Labour Turnover Rates. The average monthly recruitment/resignation rate during a quarter is defined as the average number of persons recruited/ resigned in a month during the quarter divided by the average number of employees in the establishment. Annual figures are the simple averages of the quarterly figures.