Manulife US REIT - Annual Report 2021

MANULIFE US REIT 102 Recharging For Mental Well-Being To support employees’ health and well-being, MUST supports Manulife’s Fuel Up Fridays, a group-wide initiative that grants all staff a day off every second Friday of each month. Customised learning programmes are offered to staff to ‘refuel’ their skills in the mornings and recharge themselves through hobbies or relaxing activities for the rest of the day. In 2021 and 2022, all employees are also granted five additional days of paid leave for well-being, rest and relaxation. Digital-First Benefits Programme In 2021 and 2022, our Human Resources Team introduced a variety of digital friendly benefits and initiatives to increase the accessibility of healthcare and insurance benefits to employees. This included the launch of WhiteCoat and the IHP App, offering telemedicine video consultations and preventing unnecessary health risks from the transmission of COVID-19. Prescriptions that are covered by staff medical benefits were also delivered to employees’ doorsteps. Mental wellness teleconsulting services are also introduced in 2022, to enable staff who are working from home to seek advice from mental wellness experts. Accelerating our Digital Agenda to Support Employees The pandemic has advanced the digitalisation of processes and increased employee empowerment. MUST leverages on digitalisation to increase our operational efficiency and keep our people engaged and healthy. occupational health and safety legislative requirements that apply to us. It also involves education, training, monitoring and enforcement procedures. MUST also has in place a robust Business Continuity Management Programme to support the development, implementation and maintenance of the business continuity and disaster recovery planning initiatives. Pandemic response plans and desktop drills are carried out regularly to test the resilience of these plans and execute safe management and distancing measures in our buildings. In our properties in the U.S., our Property Manager continually engages tenants to address security concerns and conducts emergency drills with tenants’ participation. During the reporting year, there has been no reported accidents or injuries at theManager’s workplace and across its properties, as well as no incidents on non-compliance with any health and safety regulations. Employee Health and Well-being Supported by the Group, MUST has taken a range of actions to support the well-being of our employees and their families in response to the challenges they face due to the pandemic. The Manager is offering flexible work arrangements, supplemental paid time-off and additional virtual mental health resources. People First