Manulife US REIT - Annual Report 2021

87 Meaningful dialogue and ongoing stakeholder engagement are crucial in driving the success of our business. Key stakeholder groups were identified based on their ability to impact or be impacted by our operations and sustainability performance. Stakeholder Engagement SUSTAINABILITY REPORT 2021 Stakeholders Engagement Method Frequency of Engagement Key Topics of Interest Internal Stakeholders Directors • Meetings/calls • Board meetings Ongoing • Regular and timely updates on REIT’s operations and performance Employees • Dialogue sessions with senior management • Employee coffee chats, breakfast sessions • WFH arrangements • Health and wellness activities • Company cohesion activities • Employee appreciation events • Orientation and training programmes • Performance reviews • Employee engagement surveys Quarterly • Fair and equal opportunities • Safe and healthy working environment • Training and skills upgrading • Regular engagement External Stakeholders Investors, Analysts and Media • Results briefings and conference calls • Thought leadership initiative • 1-on-1 and group meetings/calls • Website with email alerts, general hotline, dedicated IR contact, property videos, annual general meeting (AGM) minutes and audio webcast • Networking events • Roadshows and conferences • AGM • Investor day • Extraordinary general meeting (EGM) Ongoing Quarterly Annually When Required • Sustainable financial, portfolio and ESG performance • Good corporate governance and transparency • Access to senior management • Investor education on U.S. economy and real estate sector Regulators and Industry Associations • SGX announcements • Circulars (when required) • Website • AGM/EGM • Annual and Sustainability Reports • Participation in industry associations • Consultation with regulators such as SGX and Monetary Authority of Singapore (MAS) Ongoing • Good corporate governance and transparency • Compliance with policies, rules and regulations • Consultation on policies regarding the REIT sector • Sharing on industry/ sector trends Tenants • Tenant appreciation events • Sustainability educational events • Tenant satisfaction survey Ongoing Biennially • Safe, comfortable and productive working environment • Energy-efficient space • On-site amenities • Engagement activities Local Community • Social enterprise procurement • CSR events • Cash donations Ongoing Semi-annually Annually • Engaging and meaningful relationships with vulnerable community groups • Financial support to local community Throughout the year Semi-annually Annually Annually Ongoing