SUSTAINABILITY APPROACH STAKEHOLDER ENGAGEMENT Our business success relies on regular stakeholder engagement and effective communication. Key stakeholders are identified based on their potential to influence or be affected by our operations and sustainability performance. Our Board engages with stakeholders during Annual General Meetings (AGMs) and takes our stakeholders’ perspectives into account when determining MUST's impacts, as described in our materiality approach. Legend for engagement frequency: As required Throughout the year Semi-annual Annual Stakeholder Groups Investment Community (Investors, analysts, media) Tenants Employees Objectives of Engagement Ensuring timely and accurate disclosure of information Understanding workspace needs and concerns Upskilling, retaining skilled talent and building teamwork Key Concerns/ Interests • Transparent and timely updates about MUST’s financial and operational performance • Strategy for sustainable growth • Access to senior management • Investor education on U.S. economy and office sector • ESG performance including global sustainability rankings and indices • Clean and safe environment • On-site and modernised amenities • Tenant engagement activities • Energy-efficient space • Career development and training opportunities • Diversity and equal opportunities • Remuneration and benefits • Employee welfare • Health and safety • Labour and human rights MUST’s Response • Ensuring timely and transparent disclosures • Hosting regular investor webinars and engagements • Ensuring proactive portfolio and capital management • Formalising sustainability framework to guide MUST’s sustainability strategies across all investments, and asset and property management operations • Retrofitting and renovating of properties • Hosting networking events and engagement activities for tenants • Organising activities to educate tenants about environmental sustainability and encouraging them to give back to the community e.g. blood donation, eyeglasses and food donation drives • Providing regular training and skills upgrading programmes • Ensuring proactive communication with employees to gather feedback and ideas to improve the workplace e.g. employee townhall • Providing fair and equal opportunities for all • Maintaining a safe and healthy working environment • Offering flexible work arrangements Engagement Methods and Frequency SGX announcements Briefings, investor roadshows, conferences and meetings Website with email alerts, hotline, dedicated investor relations contact Regular LinkedIn updates Live and archived audio webcasts and briefing transcripts Annual and Sustainability Reports AGM/Extraordinary General Meeting (EGM) with minutes published on website Tenant feedback meetings Tenant appreciation events Tenant satisfaction survey Training programmes Dialogues with senior management Employee grievance handling procedures Performance review Employee engagement surveys 74 | MANULIFE US REIT
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