PEOPLE FIRST Grievance Mechanism MUST adheres to the Group's principles in providing formal grievance reporting and escalation procedures to ensure a workplace free from discrimination, harassment, and violence. We have established a dedicated and confidential whistle-blowing channel, as outlined in our Whistle-Blowing Policy, along with appropriate escalation processes. This system ensures that employee concerns are communicated to relevant management personnel and that necessary actions are taken when required. The whistle-blowing channel is independently operated by a third-party and overseen by the ARC. The ARC, serving as an independent function, investigates all whistle-blowing reports during its scheduled meetings. For cases reported through this channel, the ARC conducts investigations to ensure effective resolution. The channel can be accessed anonymously via hotlines and a website. All advice and concerns expressed are treated with strict confidentiality. Employees are encouraged to contact their immediate supervisors if they have any concerns or questions about business practices or potential conflicts of interest. We strictly prohibit any form of retaliation against individuals who report unlawful or unethical behaviour in good faith. SAFEGUARDING HEALTH AND WELL-BEING We prioritise the creation of a secure and healthy environment for both our tenants and employees. Our Health and Safety Policy guides our efforts to ensure the safety of all individuals who use our properties. Occupational Health & Safety (OHS) MUST adheres to the Group's Global Health and Safety Policy to protect our employees' occupational health and safety. We employ an 'internal responsibility system' where all employees and managers share responsibility for workplace safety. Employees are expected to take personal responsibility for workplace health and safety and report any non-compliance or non-conformity to their department heads. To keep our occupational health and safety approach current, Manulife's Global Head of Employee Relations conducts annual reviews and approval of the Health and Safety Policy. Senior management is accountable for the safety of employees under their supervision. Regular meetings between Property Managers and the Manager are held to evaluate and improve property health and safety performance. Property Managers attend annual training and receive a handbook outlining expectations. 1 According to GRI, a high-consequence work-related injury is one that results in a fatality or in an injury from which the worker cannot, does not, or is not expected to recover fully to pre-injury health status within six months. 2 According to GRI, a recordable injury is one that results in any of the following: death, days away from work, restricted work or transfer to another job, medical treatment beyond first aid, or loss of consciousness; or significant injury or ill health diagnosed by a physician or other licenced healthcare professional, even if it does not result in death, days away from work, restricted work or job transfer, medical treatment beyond first aid, or loss of consciousness. Manulife's Global Health and Safety Programme aims to protect employees from workplace injury and disease, promote wellness, prevent workplace violence and harassment, and maintain compliance with relevant local occupational health and safety regulations. The Group conducts regular monitoring, education, training, and enforcement procedures to ensure smooth programme operation. Our comprehensive Business Continuity Management Programme facilitates the development, execution, and maintenance of business continuity and disaster recovery plans for both employees and tenants. Regular pandemic response plans and desktop drills are conducted to assess the resilience of the plans and implement safe management and distancing measures in our premises. In the U.S., our Property Managers regularly contact tenants to discuss security issues and conduct emergency drills to prepare for potential emergency situations. In 2024, there were no recorded accidents or injuries among our employees and workers at the Manager’s workplace or our properties, and no cases of non-compliance with any health and safety regulations. Additionally, there was zero work-related fatality, high-consequence injury1 and recordable injury2 recorded at the Manager’s workplace or our properties among our employees and workers. There was an average of 17 workers from our Asset Manager and Property Manager teams. Tenants’ Health & Wellness We recognise our responsibility to ensure the safety of tenants and users in our properties. Our Asset Manager enforces safety and security through emergency protocols and compliance with safety regulations. The SBS include initiatives to incorporate features that enhance occupant wellness. These efforts, along with improvement initiatives, are reported in the annual sustainability survey. We regularly engage with tenants to address any relevant issues and provide various grievance mechanisms such as feedback channels, anonymous hotlines, and whistle-blowing channels for all stakeholders. During the Reporting Period, MUST has not identified any incidents of non-compliance with regulations or voluntary codes concerning tenant health and safety. MUST actively cultivates dynamic communities through a variety of tenant engagement initiatives. We organise seasonal and holiday-themed social events that bring tenants together, encouraging bonding through shared activities, games, and meals. Our community engagement 90 | MANULIFE US REIT
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