Legend for engagement frequency: As required Throughout the year Semi-annual Annual Tenants Employees Regulators and Industry Associations Business Partners (Suppliers, service providers) Local Community Understanding workspace needs and concerns Upskilling, retaining skilled talent and building teamwork Working together to achieve mutual interests Building strong partnerships Supporting community needs • Clean and safe environment • On-site and modernised amenities • Tenant engagement activities • Energy-efficient space • Career development and training opportunities • Diversity and equal opportunities • Remuneration and benefits • Employee welfare • Health and safety • Labour and human rights • Compliance with policies, rules, regulations including environmental, labour standards and SGX-ST listing requirements • Good corporate governance and transparency • Sharing of industry/ sector trends • Health and safety of workers • Human rights • Ethical business practices including anti-money laundering, and anti-corruption • Engaging in meaningful relationships with vulnerable community groups • Financial support • Business impact on the environment, economy, and people • Retrofitting and renovating of properties • Hosting networking events and engagement activities for tenants • Organising activities to educate tenants about environmental sustainability and encouraging them to give back to the community e.g. blood donation, eyeglasses and food drives • Providing regular training and skills upgrading programmes • Ensuring proactive communication with employees to gather feedback and ideas to improve the workplace e.g. employee town halls • Providing fair and equal opportunities for all • Maintaining a safe and healthy working environment • Offering flexible work arrangements • Participating in industry associations such as the REIT Association of Singapore (REITAS) • Participating in consultations with regulators such as SGX and Monetary Authority of Singapore (MAS) • Reviewing disclosures against best practices • Ensuring Manulife Code of Business Conduct and Ethics are in place to affirm MUST’s commitment to ethical conduct and compliance with all applicable laws • Encouraging business partners to adhere to SBS and Manulife Vendor Code of Conduct • Encouraging employee participation in community engagement events by granting two days of volunteer leave annually • Helping vulnerable and elderly communities through corporate donations and employee volunteering • Sourcing corporate gifts from social enterprises • Advocating best practices in sustainability Tenant feedback meetings Tenant appreciation events Tenant satisfaction survey Training programmes Dialogues with senior management Employee grievance handling procedures Performance review Employee engagement surveys SGX announcements, circulars and other regulatory filings Website Panels and associations Annual and Sustainability Reports AGM/EGM Dialogues/feedback SBS Manulife Code of Business Conduct and Ethics Manulife Vendor Code of Conduct Manulife Responsible Contracting Policy Donation drives, Corporate Social Responsibility (CSR) events Social enterprise procurement Collaborations with charities and Non-Governmental Organisation (NGOs) for community development Cash donations / 11 / MANULIFE US REIT
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