PEOPLE FIRST and indoor environmental quality. It implements continuous monitoring of health and safety, as well as environmental quality, including indoor air quality. The SBS incorporate initiatives designed to enhance occupant wellness, with clear expectations for achieving health and wellness certifications and installing amenities that promote tenant wellness. Regular engagement with tenants is conducted to address relevant issues, and various grievance mechanisms such as feedback channels, anonymous hotlines, and whistle-blowing systems are provided for all stakeholders. During the Reporting Period, MUST has not identified any incidents of non-compliance with regulations or voluntary codes concerning tenant health and safety. The Manager maintains an active tenant engagement programme across its portfolio, fostering strong community connections and promoting sustainability awareness through diverse initiatives. In 2025, over 80 tenant engagement activities were organised, including community events, sustainability education, and health and wellness programmes across all its properties. Sustainability-focused initiatives featured multiple e-waste recycling events, Earth Day celebrations, urban garden educational workshops, and recycling refresher training sessions to promote environmental responsibility among tenants. Community engagement activities included seasonal celebrations, appreciation events, blood donation drives, food drives, toy drives, and charitable initiatives supporting local organisations and vulnerable populations. Health and wellness programmes offered included yoga classes, fitness activities, flu clinics, and safety training to support tenant well-being and workplace safety. These initiatives not only encourage tenants to support underserved communities and the environment, but also reflect the Manager's commitment to both social responsibility and environmental stewardship. These comprehensive engagement efforts helped to build vibrant, sustainable workplace communities, strengthen tenant relationships, and advance wider social and environmental goals. To gain deeper insights into tenants' needs, concerns, and expectations, an independent third-party is engaged annually to conduct tenant satisfaction surveys. These assessments provide valuable feedback on various service aspects, including satisfaction with property management, leasing processes, property features and amenities, services offered, and sustainability efforts. Additionally, an annual sustainability survey reviews wellness initiatives and integrates recommendations for improvements into annual capital plans, ensuring continuous enhancement of health and wellness programmes. This comprehensive feedback Annual Tenant Engagement Events Tenant appreciation events, town hall sessions, and seasonal celebrations such as winter contests, pumpkin carving, and gingerbread house contests were also held to strengthen tenant relationships. These initiatives were well-received with high participation rate. Some events had about 300 attendees across the Manager’s properties, highlighting strong tenant engagement and effective community building. These efforts underscore the Manager’s commitment to sustainable community development and tenant satisfaction. Town hall meet-and-greet session at Penn, Washington, D.C. Tenant summer appreciation event at Figueroa, Los Angeles approach enables identification of areas for future improvement and enhances overall tenant satisfaction. This commitment to continuous improvement has resulted in a tenant satisfaction score of 4.4 out of 5.0, reflecting its success in meeting and exceeding tenant expectations. / 28 / EXPANDING HORIZONS
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