efforts extend to organising donation drives, promoting social responsibility. Additionally, we prioritise health and wellness by offering activities such as fitness challenges. Through these diverse programmes, MUST demonstrates its ongoing dedication to creating lively, sustainable, and socially conscious communities. To gain deeper insights into our tenants' needs, concerns, and expectations, we engage an independent third-party to conduct yearly tenant satisfaction surveys. These assessments provide valuable feedback on various aspects of our service, including overall satisfaction with property management, leasing processes, property features and amenities, services offered, and our sustainability efforts. This allows us to identify areas for future improvement and improve tenant satisfaction. Please refer to some of the activities at our properties in the table below. ANNUAL TENANT ENGAGEMENT EVENTS We are committed to a pleasant experience for our tenants through organising regular tenant engagement events throughout the year to encourage a cohesive and inclusive community among our tenants. Every year, we would organise tenant engagement events across seasons and holidays. These events allow tenants to get to know one another and bond over food and other engaging activities such as games and challenges. In 2024, we organised a Tenant Appreciation Summer, and a Spring Earth Day Event at Exchange, and Easter, and Valentine’s Day events at Figueroa. Participation rates were generally high for our tenant events, some with approximately 500 attendees. HEALTH & WELLNESS ACTIVITIES Through our tenant engagements, we also hope to promote active and healthy lifestyle as we believe that it boosts morale and enhances productivity among other health benefits. As such, we organise various health and wellness activities such as wellness challenges. In February 2024, we organised a Step-Up Challenge (through a mobile application) at Exchange for the entire month and awarded gift cards to the Top 3 winners. This initiative was well-received by the tenants and motivated everyone to continue using the application even after the challenge ended. At Peachtree, a similar Ignite Fitness Spin-to-win Challenge was also organised. Tenants at Spring Earth Day Event held at Exchange Tenants attending Valentine’s Day event held at Figueroa COMMUNITY ENGAGEMENT ACTIVITIES We organised multiple donation and recycling drives at our properties to encourage our tenants to contribute new, unused, or used items to support the local communities. These events aim to inspire our tenants to support the less privileged and needy while at the same time, help reduce waste. In 2024, we organised a clothing donation drive at Michelson in partnership with BOMA OC and Laura’s House, which is a local non-profit organisation that provides services to mothers and their children who are victims of domestic abuse. Other donation drives for electronics and reusable bags were also conducted at Peachtree. We also partnered with Red Cross to host a blood donation drive at Michelson. Image from left: Clothing donation drive held at Michelson E-waste recycling held at Peachtree ANNUAL REPORT 2024 | 91
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